United States Department of Transportation
i
Measuring Michigan local and statewide transit levels of service.
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2014-09-01
[PDF-2.75 MB]
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Abstract:The Michigan Department of Transportation’s (MDOT) Office of Passenger Transportation, in
conjunction with MDOT’s Research Administration, worked with Cambridge Systematics and
Kimley-Horn and Associates to research performance measures for transit levels of service
(LOS). MDOT sought to improve the transit LOS measures that are collected, analyzed, and
aggregated from the local to statewide level to help gauge the effectiveness of transit in meeting
the mobility needs of Michigan. Researchers reviewed the existing state of the practice in LOS
measures, existing LOS practices in Michigan at the state and agency level, and available
transit data. Several transit LOS measures were identified as building blocks for statewide and
regional transit LOS performance measurement, including Passenger Trips Per Capita, Vehicle
Revenue Hours Per Capita, Passenger Trips Per Transit Dependent Population, and Safety
Incidents Per 100k Vehicle Miles. Researchers provided a snapshot of current transit LOS
performance, a vision and feasibility assessment for the development of a transit LOS tool for
data analysis, and a series of recommendations for MDOT to continue to improve transit
LOS measurement.
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