Tool for Analyzing Station Characteristics (TASC) : evaluating the performance of intermodal connectivity.
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Tool for Analyzing Station Characteristics (TASC) : evaluating the performance of intermodal connectivity.

Filetype[PDF-2.61 MB]


English
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Details:

  • Alternative Title:
    Tool development to evaluate the performance of intermodal connectivity (EPIC) to improve public transportation : phase 2.
  • Creators:
  • Corporate Creators:
    University of California, Los Angeles. Institute of Transportation Studies
  • Subject/TRT Terms:
  • Publication/ Report Number:
    CA13-1230
  • Resource Type:
    Tech Report
  • Geographical Coverage:
    California
  • Corporate Publisher:
    California. Dept. of Transportation. Division of Research and Innovation
  • Abstract:
    In previous phases of this research, we developed a methodology for surveying transit riders about their levels of satisfaction and how

    important they find various attributes at transit stops and stations. We applied an Importance-Satisfaction Analysis to identify improvements

    that matter most to riders. In this phase of research, we developed an online tool that allows transit agencies in California and across the U.S.

    to replicate our survey methodology and analysis. The online application allows planners and analysts to download a copy of our survey, to

    receive guidelines for administering the survey at transit stops and platforms, and to enter and upload their collected survey data. The tool

    then provides an individualized analysis of the data so that transit agencies can evaluate the performance of their own stations, and identify the

    most effective improvements needed to improve their riders’ satisfaction. This research-based program is ground-breaking in that it provides

    an analysis of the relative importance of various improvements, using community-based input. The research methodology and its online

    interface is important in three ways: (1) The analysis is scalable, meaning that it can be performed on a single transit stop, or on multiple

    transit stops to evaluate performance at an aggregated, system-wide scale. (2) The analysis is intuitively clear and its policy implications are

    tractable – the model provides a graphical representation of users’ levels of importance juxtaposed on top of users’ satisfaction levels, and

    includes a number of attributes that are within the direct control of transit agencies. (3) The tool can assist transit agencies in evaluating which

    amenities and service qualities are of greatest importance to riders and most in need of improvement. In short, it provides a clear indication of

    how best to invest increasingly scarce transit resources to improve customer satisfaction in attributes that matter most to transit customers.

  • Format:
    PDF
  • Funding:
    TA-65A0267
  • Collection(s):
  • Main Document Checksum:
  • Download URL:
  • File Type:

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