Tool for Analyzing Station Characteristics (TASC) : evaluating the performance of intermodal connectivity.

Details

• Alternative Title:
  Tool development to evaluate the performance of intermodal connectivity (EPIC) to improve public transportation : phase 2.
• Creators:
  Yoh, Allison ; Smart, Michael ; Wong, Norman ; Iseki, Hiroyuki ; Taylor, Brian D.
• Corporate Creators:
  University of California, Los Angeles. Institute of Transportation Studies
• Subject/TRT Terms:
  • Terminals (Transportation)
  • Public opinion
  • Local transit stations
  • Surveys
  • Software
• Publication/ Report Number:
  CA13-1230
• Resource Type:
  Tech Report
• Geographical Coverage:
  California
• Corporate Publisher:
  California. Dept. of Transportation. Division of Research and Innovation
• Abstract:
  In previous phases of this research, we developed a methodology for surveying transit riders about their levels of satisfaction and how ; important they find various attributes at transit stops and stations. We applied an Importance-Satisfaction Analysis to identify improvements ; that matter most to riders. In this phase of research, we developed an online tool that allows transit agencies in California and across the U.S. ; to replicate our survey methodology and analysis. The online application allows planners and analysts to download a copy of our survey, to ; receive guidelines for administering the survey at transit stops and platforms, and to enter and upload their collected survey data. The tool ; then provides an individualized analysis of the data so that transit agencies can evaluate the performance of their own stations, and identify the ; most effective improvements needed to improve their riders’ satisfaction. This research-based program is ground-breaking in that it provides ; an analysis of the relative importance of various improvements, using community-based input. The research methodology and its online ; interface is important in three ways: (1) The analysis is scalable, meaning that it can be performed on a single transit stop, or on multiple ; transit stops to evaluate performance at an aggregated, system-wide scale. (2) The analysis is intuitively clear and its policy implications are ; tractable – the model provides a graphical representation of users’ levels of importance juxtaposed on top of users’ satisfaction levels, and ; includes a number of attributes that are within the direct control of transit agencies. (3) The tool can assist transit agencies in evaluating which ; amenities and service qualities are of greatest importance to riders and most in need of improvement. In short, it provides a clear indication of ; how best to invest increasingly scarce transit resources to improve customer satisfaction in attributes that matter most to transit customers.
  More +
• Format:
  PDF
• Funding:
  TA-65A0267
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/27675/dot_27675_DS1.pdf
• File Type:
  [PDF - 2.61 MB]
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha-512:92e46cb8952bdab715e7b8521aa38edb2d36a537ef16f5e1a37ecbec4eaf7ca9652eb71c811f90adbf5c9f7b2b0f19b3bb23650cc29a7fe494ddec3d2437778c