United States Department of Transportation
i
Optimizing utility owner participation in the project development and delivery process.
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2013-04-01
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[PDF-7.71 MB]
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Abstract:Coordination with utility owners during the project development and delivery process involves multiple
activities, such as requesting and collecting data about the location and characteristics of existing facilities to
identifying and analyzing utility conflicts, coordinating with utility stakeholders for the resolution of those
utility conflicts, preparing and executing utility agreements, coordinating and inspecting utility adjustments,
and coordinating reimbursements and audits. Effective communication, cooperation, and coordination
among utility stakeholders are critical to keeping transportation projects on schedule. Unfortunately, these
elements are frequently lacking during project development and delivery to allow for the adoption of costeffective
solution strategies. This report documents the results of research completed to develop strategies to
improve the participation and response of utility owners in the project development and delivery process. To
achieve this objective, the researchers (1) reviewed strategies that the Texas Department of Transportation
(TxDOT) and other agencies use to engage utility owners, (2) developed a set of strategies designed to
optimize utility owner participation, (3) conducted stakeholder meetings and workshops to gauge the
potential acceptability of these strategies, and (4) developed recommendations for changes to business
processes and procedures. The four sets of strategies are: (1) modernization of the utility process, (2) utility
conflict matrix approach, (3) streamlining and standardization of utility cost data submissions, and (4) core
skill training on utility topics. The research also included the development of an implementation plan and
standalone guidebook and training materials to assist in the implementation of each of these strategies.
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