Idaho Transportation Department 2009 partnership survey.

Details

• Creators:
  Witt, Stephanie ; Nemnich, Carole ; Donohue, Stacey
• Corporate Creators:
  Boise State University
• Corporate Contributors:
  Idaho. Transportation Department
• Subject/TRT Terms:
  • Customer service
  • Customer satisfaction
  • Surveys
  • Public participation
  • Motor vehicles
  • Partnerships
  • Stakeholders
  • Customer service
  • Motor vehicles
  • Public involvement
  More +
• Publication/ Report Number:
  RP 196
• Resource Type:
  Tech Report
• Geographical Coverage:
  Idaho
• Edition:
  Final report; 08/01/09-06/01/10.
• Corporate Publisher:
  Idaho. Transportation Department
• Abstract:
  The report discusses the results of an electronic survey of 1,500 individual stakeholders of the Idaho Transportation Department (ITD). The purpose of this survey, which was conducted in August and September 2009, was to gauge stakeholders’ satisfaction with ITD partnership efforts and methods. In general, stakeholders felt ITD did a good job partnering with other agencies. Overall partnership effectiveness, commitment to collaborative work, and responsiveness to partners’ ideas were rated good or very good by stakeholders. In open-ended comments and in focus groups, stakeholders indicated that communication was the most important aspect of partnerships, and suggested that some aspects of communication, decision-making, and planning could be improved. Many stakeholders recommended improving the quality of existing partnerships, rather than creating more partnerships.
• Format:
  PDF
• Funding:
  RP 196
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/24634/dot_24634_DS1.pdf
• File Type:
  [PDF - 2.52 MB]
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha256:4d00326952b73cc49183bf29da5ada67d9ac5ee11bbb2816829bbfe5fc4b00b8