United States Department of Transportation
i
Improved safety culture and labor-management relations attributed to changing at-risk behavior process at Union Pacific.
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2009-09-01
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Alternative Title:Research Results
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Abstract:Changing At-Risk Behavior (CAB) is a safety process that is being conducted at Union Pacific’s San Antonio Service Unit (SASU) with the aim of improving road and yard safety. CAB is an example of a proactive safety risk-reduction method called Clear Signal for Action (CSA) by the Federal Railroad Administration (FRA) Human Factors Program within the Office of Research and Development. CSA combines behavior-based safety, continuous improvement, and safety leadership development. With sponsorship from FRA, Behavioral Science Technology, Inc. is instructing and advising on the implementation of CAB. The impact of CAB on safety culture, specifically labor-management relations, is evaluated in this paper based on forced-choice safety-culture surveys and semistructured interviews of workers and managers. Quantitative analysis of the survey data indicates that, from the start of CAB in 2005 through the end of the evaluation period in 2008, workers and managers reported improved perceptions of cooperation between labor and management. This finding is corroborated by comparing responses to interviews conducted from 2005 to 2008, with a wide cross-section of workers and managers. Responses show an increase in perceived management commitment to safety and greater trust and cooperation between labor and management.
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