Development of performance indicators for DOTD programs.
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Development of performance indicators for DOTD programs.

Filetype[PDF-1.22 MB]


  • English
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    Details:

    • Creators:
      Ray, Thomas G.
    • Corporate Creators:
      Louisiana Transportation Research Center
    • Corporate Contributors:
      United States. Federal Highway Administration
    • Subject/TRT Terms:
    • Publication/ Report Number:
      FHWA/LA.88
    • Resource Type:
      Tech Report
    • Geographical Coverage:
      Louisiana
    • Corporate Publisher:
      Louisiana Transportation Research Center
    • Abstract:
      The principal objectives of this study were to evaluate the performance indicators in use at DOTD, to determine if any of these indicators appeared to be deficient, and, if so, to specify those deficiencies identified, to specify a uniform procedure for the development of future performance indicators, and to use this procedure to develop indicators as specified by the Program Review Committee.

      The scope of the investigation included the study of current procedures in use at DOTD, the study of Manageware, the planning and budgeting guidelines from the Division of Administration, a survey of available current literature, and interviews with program area managers of DOTD, as well as related personnel from the Division of Administration, the Legislative Budget Office and the Office of the Legislative Auditor.

      The methodology employed was that of general systems analysis; interview personnel, accumulate information, and define procedures and processes involved.

      The results of the study are that the performance indicators in use by DOTD are acceptable for the current stages of development of the new process of management that is desired by the legislature through the Legislative Budget Committee. As would be expected with a new process, the management of DOTD must continue pressure upon their personnel to ascertain an across the board consistency in the development and use of performance indicators.

      Management of DOTD would continue their advocacy of using performance indicators as measures of merit in the evaluation of departmental operations. Efforts should be directed at a continuing program of improving and increasing the utilization of performance indicators, working to insure that as changes are made they simplify the overall application of the technique.

    • Format:
      PDF
    • Funding:
      LTRC No. 97-10SS
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