This study updates surveys of Kentucky driver opinion regarding the quality of Kentucky's highway system. The survey was conducted in 2008. Data is presented in bar graphs and tables that allow the analysis of changes in public opinion since the first administration of the survey. For most topics, data are available from 1999, 2000, 2001, 2003, and 2008. The respondents are 845 Kentucky-licensed drivers, age 18 and over. The study looked at seven characteristics of Kentucky highways and found that satisfaction levels were quite stable since 2003. In regard to overall satisfaction in 2008, 54% of drivers said they were either extremely satisfied or satisfied with the highway system; in 2003 the finding was 55%. Of the seven highway characteristics, satisfaction was lowest with maintenance response time (48%), followed closely by pavement condition (51%). When asked to prioritize four spending areas, the respondents chose maintaining roads (60% highest priority); widening roads (26%); constructing roads (8%); and general operations (6%).
The Louisiana Department of Transportation and Development (DOTD) conducted this customer satisfaction survey to determine levels of satisfaction over...
This report assesses customer satisfaction with the Idaho Transportation Department. It also compares and contrasts the results of customer satisfacti...
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