United States Department of Transportation
i
Implications of System Usability on Intermodal Facility Design
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2010-08-01
[PDF-1.92 MB]
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OCLC Number:727806350
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NTL Classification:NTL-AVIATION-Aviation Planning and Policy;NTL-OPERATIONS AND TRAFFIC CONTROLS-Traffic Control Devices;
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Abstract:Ensuring good design of intermodal transportation facilities is critical for effective and satisfactory operation. Passenger use of the facilities is often hindered by inadequate space, a poor layout, or lack of signage. This project aims to improve the design of transportation facilities by first understanding how passengers use the facilities. A cognitive model was created for three common airport tasks: departing, transferring, and arriving at an airport. The model, which defines the physical and cognitive steps required for a passenger to complete each task, was validated using focus groups. Researchers then visited 10 airports to assess the ability of a passenger to complete the tasks using those exact steps at each facility. The results of the model, focus groups, and airport visits were used to develop a number of design guidelines addressing multiple aspects within a facility, including signage, facility layout, and user tasks and processes.
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