Implications of System Usability on Intermodal Facility Design

Details

• Creators:
  Strawderman, Lesley ; Usher, John M.
• Corporate Creators:
  National Center for Intermodal Transportation for Economic Competitiveness
• Corporate Contributors:
  Mississippi State University ; University of Colorado at Denver
• Subject/TRT Terms:
  • Airports
  • Signs
  • Airports--Design and construction
  • Access to airports
  • Signs and signboards
  • Research Hub
• Publication/ Report Number:
  #10-11-10
• Resource Type:
  Tech Report
• Geographical Coverage:
  Colorado ; United States
• OCLC Number:
  727806350
• Corporate Publisher:
  National Center for Intermodal Transportation
• NTL Classification:
  NTL-AVIATION-Aviation Planning and Policy ; NTL-OPERATIONS AND TRAFFIC CONTROLS-Traffic Control Devices
• Description:
  Ensuring good design of intermodal transportation facilities is critical for effective and satisfactory operation. Passenger use of the facilities is often hindered by inadequate space, a poor layout, or lack of signage. This project aims to improve the design of transportation facilities by first understanding how passengers use the facilities. A cognitive model was created for three common airport tasks: departing, transferring, and arriving at an airport. The model, which defines the physical and cognitive steps required for a passenger to complete each task, was validated using focus groups. Researchers then visited 10 airports to assess the ability of a passenger to complete the tasks using those exact steps at each facility. The results of the model, focus groups, and airport visits were used to develop a number of design guidelines addressing multiple aspects within a facility, including signage, facility layout, and user tasks and processes.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/18502/dot_18502_DS1.pdf
• File Type:
  [PDF - 1.92 MB]
• Collection(s):
  University Transportation Centers ; US Transportation Collection
• Main Document Checksum:
  urn:sha256:7d3fc6bed76f5c8d20a889b2d6d578aae8c328fd47e8e9f17af67e5e22987bc4