Transportation communications interoperability : phase 2, resource evaluation.
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2006-12-01
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Edition:Final report; July 2005-Dec. 2006.
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Abstract:Based on the Arizona Department of Transportation’s (ADOT) previous SPR-561 ‘Needs Assessment’ study, this ; report continues the efforts to enhance radio interoperability between Department of Public Safety (DPS) Highway ; Patrol officers and ADOT field personnel. Ideally, any DPS officer should be able to communicate with any ADOT ; highway worker in the rural areas. The SPR 561 project recommended two pilot programs: (a) testing of ; secondary VHF radios to be installed in several squads of DPS patrol cars, and (b) testing of dispatch console ; interties, or ‘crosspatching,’ by regional DPS dispatchers and by ADOT’s Phoenix Traffic Operations Center. ; This report outlines the implementation and evaluation aspects of the radio interoperability pilot program, to include ; evaluation of user needs, suggested deployments, development of training and evaluation plans, and defining a ; practical evaluation period for assessment of the programs. User needs were developed through a series of ; stakeholder meetings and follow-up discussions and interviews to identify critical areas. Previous attempts at ; interoperability were reviewed and analyzed to determine successes and challenges. A train-the-trainer plan was ; developed to support an on-going program such that refresher courses would be available, as well as opportunities ; to train new employees. The evaluation plan identifies the feedback methods used for the program, which included ; field interviews, dispatch log sheets, and interoperability field reports. Data reduction was performed to determine ; response times, message latency, any follow-up meetings needed, level of confusion, frequency of use, and user ; perception. An evaluation period of seven months was sufficient to support the analysis of radio interoperability. ; Of three final recommendations from this successful pilot program, the key point is to deploy secondary car-to-car ; VHF radios in all highway patrol units in the rural areas of the state for direct contact with ADOT personnel. The ; dispatch console crosspatch resource is also in place as a tool for special events, incidents, or joint operations ; such as forest fires or winter storms. Ongoing training, testing, and feedback comprise a third key element.
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Main Document Checksum:urn:sha256:b57cfa25662bcee7151979f2bda57082a60bd45da3a818549814afa7454a8e2f