Customer behavior relative to gap between platform and train : final report, July 2009.

Details

• Creators:
  Daniel, Janice R. ; Rotter, Naomi G.
• Corporate Creators:
  New Jersey Institute of Technology
• Corporate Contributors:
  United States. Federal Highway Administration
• Subject/TRT Terms:
  Accidents Consumer Behavior Passengers Passenger Terminals Passenger Trains Passenger Trains--Safety Measures Railroad Stations--Safety Measures Safety
• Publication/ Report Number:
  FHWA-NJ-2009-009
• Resource Type:
  Tech Report
• Geographical Coverage:
  New Jersey
• Corporate Publisher:
  New Jersey. Dept. of Transportation
• Abstract:
  Managing gap safety at the train platform interface has been an on-going concern for passenger
  
  rail systems. The major questions this research seeks to answer are what customer behaviors are
  
  associated with the risk of gap injury incidents and what are potential ways to reduce these
  
  behavioral risks. To answer these questions, the research approach is two pronged. The first
  
  prong analyzes and reviews the NJ TRANSIT Rail accident data and reports to gain a clear picture
  
  of the accidents in relation to demographic, seasonal, and temporal characteristics. The second
  
  prong involves observational studies of passengers boarding trains to identify behavioral patterns
  
  that are associated with risk of gap accidents.
  
  An analysis of gap injuries on NJ TRANSIT Rail found that for 2005 to 2008, gap injuries accounted
  
  for 25 percent of passenger injuries on NJ TRANSIT Rail. The majority of gap injuries occur during
  
  the AM and PM peak periods. For gap injuries the percent of injuries peaks for the very young,
  
  under 10 years old. For both gap and non-gap injuries, the majority of the injured were women.
  
  Sixty-six percent of gap injuries occurred while passengers were boarding. The study indicates that
  
  young children were particularly vulnerable to gap injuries while detraining. Seventy-eight percent
  
  of detraining passengers and 88 percent of boarding passengers were observed to look down while
  
  detraining or boarding. Based on the analysis of the data, recommendations on strategies for
  
  reducing gap accidents include additional Passenger Information, Platform and Train Treatments,
  
  Training and Public Awareness Campaign.
  
  
• Format:
  PDF
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha256:666fea6979643d2bcf7585f1e7bcd6f1908f41a9532b55bdaaa4a52cadf867e4
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/17134/dot_17134_DS1.pdf
• File Type:
  [PDF - 881.67 KB ]