Kentucky Transportation Cabinet : annual assessment of customer needs and satisfaction : mail survey report

Anderson, P.; Hockensmith, K.

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Kentucky Transportation Cabinet : annual assessment of customer needs and satisfaction : mail survey report

1997-11-01
By Anderson, P. ; Hockensmith, K.

[PDF-3.02 MB]

English

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Details:

Creators:

Anderson, P. ; Hockensmith, K.

Anderson, P. ; Hockensmith, K. Less -
Corporate Contributors:

University of Kentucky Transportation Center ; United States. Federal Highway Administration

University of Kentucky Transportation Center ; United States. Federal Highway Administration Less -
Subject/TRT Terms:

[+]

Construction And Maintenance Customer Satisfaction Customer Surveys Highway Planning Kentucky Needs Assessment Questionnaires Surveys Transportation Management
Publication/ Report Number:

KTC-97-24
Resource Type:

Research Paper
Geographical Coverage:

Kentucky
Corporate Publisher:

Kentucky. Transportation Cabinet
Abstract:

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need ti establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (A) ascertain Kentucky highway users' opinions on highway program priorities and satisfaction. (B) compare and contrast these opinions with the data obtained in the NQI Survey. (C) issue reports that can be used to help guid highway investments and strategic planning.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:551371e5aec156be36fba739222d838bce571fb89751aa83c1a4591973fda4fb
Download URL:

https://rosap.ntl.bts.gov/view/dot/15556/dot_15556_DS1.pdf
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No Additional Files

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Kentucky Transportation Cabinet : annual assessment of customer needs and satisfaction : mail survey report

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