Kentucky Transportation Cabinet : annual assessment of customer needs and satisfaction : mail survey report

Details

• Creators:
  Anderson, P. ; Hockensmith, K.
• Corporate Contributors:
  University of Kentucky Transportation Center ; United States. Federal Highway Administration
• Subject/TRT Terms:
  • Surveys
  • Questionnaires
  • Customer satisfaction
  • Needs assessment
  • Highway planning
  • Construction and maintenance
  • Customer surveys
  • Highway planning
  • Kentucky
  • Questionnaires
  More +
• Publication/ Report Number:
  KTC-97-24
• Resource Type:
  Research Paper
• Geographical Coverage:
  Kentucky
• Corporate Publisher:
  Kentucky. Transportation Cabinet
• Description:
  The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need ti establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (A) ascertain Kentucky highway users' opinions on highway program priorities and satisfaction. (B) compare and contrast these opinions with the data obtained in the NQI Survey. (C) issue reports that can be used to help guid highway investments and strategic planning.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/15556/dot_15556_DS1.pdf
• File Type:
  [PDF - 3.02 MB]
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha256:551371e5aec156be36fba739222d838bce571fb89751aa83c1a4591973fda4fb