United States Department of Transportation
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Bus Service Evaluation Procedures: A Review
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1979-03-01
[PDF-1.65 MB]
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Abstract:The report presents the results of a literature review and survey of 71 transit properties in the U. S. and Canada regarding bus service evaluation procedures currently in use. The focus of the study was to identify service performance indicators and criteria used to evaluate bus service on a route by route basis. Three types of evaluation indicators (service design measures, operating performance measures, and economic or productivity Measures) were identified, and a rang of standards which have been developed for each indicator are reported. The results are presented separately for transit properties owning less than and greater than 400 buses. Detailed appendices provide more complete information on the survey response. These appendices provide more complete information on the survey response. These appendices also provide the transit operator and regional transit planner with a compendium of a wide range of performance measures, descriptions of how they are used and how the needed data is collected and a listing of contact persons on each property. The analysis of the results provides several insights and suggestions regarding the development of a systematic bus service evaluation program.
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