United States Department of Transportation
i
Comparable Systems Analysis: Design and Operation of Advanced Control Centers
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1995-08-01
[PDF-2.73 MB]
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TRIS Online Accession Number:00713109
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NTL Classification:NTL-PLANNING AND POLICY-Management Systems;NTL-SAFETY AND SECURITY-Human Factors;
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Abstract:This research explored lessons that have been learned involving human factors in the design and operation of control centers that were similar to a generic, intelligent vehicle highway system (IVHS) class traffic management center (TMC). During an initial phase, brief visits were made at 10 existing operation control centers. Three of these were selected for more detailed study along with 8 additional centers that were strongly recommended by center managers and other researchers. During the second phase, structured interviews were completed with operators and managers at the eleven centers located in the United States, Canada and Europe. This report summarizes the critical input, data processing, and output functions that are expected to be performed by IVHS-class TMCs. It describes how these functions are currently performed by the sample of existing high-technology centers and how the functions might evolve with near-term technology advancements and automation. It addresses a series of important TMC design considerations including the user-centered design process, operator selection and training, system evolution and advanced automation, user interface design, and job performance aids.
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