United States Department of Transportation
i
7210.56 air traffic quality assurance
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1998-02-01
[PDF-3.00 MB]
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NTL Classification:NTL-AVIATION-Air Traffic Control
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Abstract:This order is the culmination of a long and thoughtful process involving the
active participation of nearly all elements of air traffic, including
headquarters, regional offices, facility managers, Air Traffic Supervisors
Committee (SUPCOM), National Air Traffic Controllers Association (NATCA), and
National Association of Air Traffic Specialists (NAATS). This order is derived
from a mutual goal of addressing quality assurance efforts at the national,
regional, facility, and individual levels. It provides specific guidance on
reporting, investigating, and resolving various types of incidents that impact
the quality of air traffic services. This order also represents several new
ways of addressing quality assurance issues in a manner designed to improve the
system. This order has not eliminated nor reduced any employee's
responsibilities and, in fact, in several areas it has enhanced or expanded
individual roles.
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