This is the first in a series of briefs exploring best practices in the various ways to provide transit service in national parks. While Denali operates in a unique environment, the Visitor Transportation Service experience offers many lessons related to managing natural resources, using performance measures, working effectively with concessioners, and operating shuttle systems.
Lessons learned include:
- Strong park leadership and visionary thinking is essential to the success of a shuttle system.
- Flexibility to use franchise fees to fund comprehensive data gathering yields beneficial analysis.
- Limited access for private vehicles to the majority of the park raises the profile of the shuttle system.
- Flexibility of operating agreement leads to sustained improvement in service.
- Outcome-based approach fosters creativity in operational service planning.
Increased visitation at Chimney Rock in the San Juan National Forest in southwest Colorado has led to increasing interest in the addition of a shuttle...
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United States Department of Transportation
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