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Idaho Transportation Department 2009 customer satisfaction survey.
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    Final report; 7/1/09-1/31/10.
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  • Abstract:
    In the summer and fall of 2009, the Idaho Transportation Department (ITD) commissioned a statewide customer satisfaction survey of Idaho residents in order to assess the overall level of satisfaction with several key areas of service provided by the department. The topics covered in the survey included highway maintenance, highway construction, Division of Motor Vehicle (DMV) services, alternative transportation, public involvement, communication, and customer service. In most areas of service, ITD was rated highly: over two-thirds of respondents awarded the department either an “A” or a “B” in the areas of highway maintenance, highway construction, DMV driver licensing services, DMV vehicle titling and registration services, online DMV services, and customer service. In the areas of alternative transportation, public involvement, and communication, respondents indicated there was some room for improvement. The report provides several recommendations that ITD could consider to improve its customer service.
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