Customer behavior relative to gap between platform and train : final report, July 2009.
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2009-07-01
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Abstract:Managing gap safety at the train platform interface has been an on-going concern for passenger
rail systems. The major questions this research seeks to answer are what customer behaviors are
associated with the risk of gap injury incidents and what are potential ways to reduce these
behavioral risks. To answer these questions, the research approach is two pronged. The first
prong analyzes and reviews the NJ TRANSIT Rail accident data and reports to gain a clear picture
of the accidents in relation to demographic, seasonal, and temporal characteristics. The second
prong involves observational studies of passengers boarding trains to identify behavioral patterns
that are associated with risk of gap accidents.
An analysis of gap injuries on NJ TRANSIT Rail found that for 2005 to 2008, gap injuries accounted
for 25 percent of passenger injuries on NJ TRANSIT Rail. The majority of gap injuries occur during
the AM and PM peak periods. For gap injuries the percent of injuries peaks for the very young,
under 10 years old. For both gap and non-gap injuries, the majority of the injured were women.
Sixty-six percent of gap injuries occurred while passengers were boarding. The study indicates that
young children were particularly vulnerable to gap injuries while detraining. Seventy-eight percent
of detraining passengers and 88 percent of boarding passengers were observed to look down while
detraining or boarding. Based on the analysis of the data, recommendations on strategies for
reducing gap accidents include additional Passenger Information, Platform and Train Treatments,
Training and Public Awareness Campaign.
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